1. Introduction

1.1 Purpose

This User Agreement (“Agreement”) sets out the rules and conditions for the use of the Myata Lounge mobile application and/or loyalty card, provided by Myata Global DMCC (“Company”, “we”, “our”, or “us”). The application and/or digital loyalty card are intended for users participating in the loyalty program of restaurants in the Myata Lounge, Myata Platinum, Myata Cyber, and Myata Signature formats (hereinafter referred to as “restaurant”, “establishment”), enabling users to accumulate and redeem loyalty points and access other features as outlined below.

1.2 Acceptance of Terms

By installing or using the application and/or digital loyalty card, you agree to this Agreement and the Privacy Policy, which are available at the following address: https://dubai.myata.com/Privace_Policy.html. If you disagree with any of the terms outlined in the documents referenced in this clause, you should not use the application and/or loyalty cards.

1.3 Legal Liability

The use of the loyalty program is governed by the laws of the DIFC and the UAE, as well as international regulations. Any disputes arising from this Agreement shall be resolved by the courts of the DIFC under the jurisdiction of the DIFC, and in accordance with the laws of the DIFC. In the absence of regulatory provisions under DIFC law, the laws of the UAE shall apply.

2. User Registration and Account

2.1 User Requirements

To register for the application and/or digital loyalty card, the user must be a legally competent individual over the age of 21. If you are under this age, registration may only be completed with the consent of a parent or guardian, expressed in a format that explicitly indicates such consent.

2.2 Registration

To access all features of the loyalty program, the user must register an account either within the application or on the website dubai.myata.com, providing accurate data, including name, phone number, date of birth, and city of residence. We reserve the right to request additional information as necessary for the purposes of the loyalty program. After successful registration on the website, the user will be able to download the digital loyalty card:

• Google Pay Pass (for users of Google Wallet);
• Apple Wallet Pass (for users of Apple Wallet).

The user can download the card to their device via a unique link provided after registration.

2.3 Account Responsibility

The user is responsible for maintaining the confidentiality of their account information and for all actions performed through their account. We are not responsible for any loss of points or unauthorized access to the account.

2.4 Usage Restrictions

You agree not to use the application and/or loyalty cards for illegal purposes, to distribute malicious software, spam, or other unwanted materials through the application.

3. Loyalty Program

3.1 Earning Points

Users can accumulate points when visiting Myata Lounge restaurants and when utilizing offers from partners listed on the website and/or in the application. The terms for earning points may vary depending on specific restaurants and promotions, which will be specified in the descriptions of offers in the application, on the website, or communicated by restaurant staff.

3.2 Using Points

Points may be used for discounts or special offers in the restaurants. We reserve the right to set limitations on the use of points, including the minimum number of points required for a discount.

3.3 Expiration of Points

Points have an expiration date specified in the application or related terms. If points are not used within the specified period of the loyalty program, they will be canceled and will not be reinstated.

3.4 Restrictions on Transfer

Points cannot be transferred or sold to others without our written permission. We may cancel points if they have been transferred in violation of these terms.

4. Using Apple Wallet and Google Pay

4.1 Connecting Loyalty Cards

Users can connect their loyalty cards via Apple Wallet or Google Pay, allowing them to store and use their points when making payments at restaurants. All transactions made through Apple Wallet or Google Pay are subject to the terms of these services.

4.2 Responsibility for Errors

We are not responsible for failures in Apple Wallet or Google Pay that may result in the loss of points or the inability to use them.

5. Refund and Cancellation Policy

5.1 Transaction Cancellation

All transactions related to the use of points are final and non-refundable, except as required by UAE law. In the case of technical errors that lead to incorrect point deductions, you may contact customer support at notice@myata.com for review.

5.2 Changes to the Loyalty Program

We reserve the right to change the terms of the loyalty program at any time. We will make every effort to notify you of changes in advance via the application or other communication channels. The latest version of the loyalty program is available at https://dubai.myata.com/Loyalty_Dubai.html.

6. Intellectual Property

6.1 Content Rights

All materials in the application, website, and/or loyalty cards, including texts, images, logos, and trademarks, are owned by us and are protected by UAE laws and international intellectual property laws.

6.2 Usage Restrictions

You may not copy, distribute, or use the content for commercial purposes without our written consent. To obtain permission, you must send an email to notice@myata.com. The absence of a response to your email does not constitute consent to use the content.

7. Liability and Warranties

7.1 Limitation of Liability

The application and/or loyalty cards are provided “as is,” without any express or implied warranties. We are not liable for any losses arising from the use or inability to use the application and/or loyalty cards, except as required by UAE law.

7.2 Data Protection

We guarantee the security of your data and take all necessary measures to protect the information you provide from unauthorized access.

8. Amendment of Terms

We reserve the right to amend this Agreement. Any changes will take effect from the moment they are published in the application or on our website at https://dubai.myata.com/Terms_of_Service.html. By continuing to use the application and/or loyalty cards after changes are made, you agree to the new terms.

9. Termination of Access

We may suspend or terminate your access to the application and/or loyalty cards if you breach the terms of this Agreement. All accumulated points may be canceled without the possibility of recovery.